Mark Sutherland

The personal site of Mark Sutherland, eCommerce & Digital Leader

About Me

I’ve worked across multiple Industry sectors delivering high quality website developments and support which drives customer engagement, turnover and profitability by boosting conversion rate. With a proven track record of delivery, and a respectful and consultative style, I bring together cross-functional teams to achieve outstanding results.

I’ve led key streams of work on three ERP implementations, managing teams to deliver exceptional results against critical deadlines. Calm under pressure, I quickly identify the key areas of concern, manage the key client and internal contacts, and determine the most efficient resolution to a problem. I’ve led multi-national and multi-location teams across Europe, the United States and India, and I’m used to bringing people together to achieve extraordinary results.

On 3rd October 2016, I take up a new role as Ecommerce Director for Ricoh Europe. Previously I’ve been Digital Experience Manager for NS&I, Head of Digital Proposition for SIG and EMEA eBusiness Manager for Insight. I post regular updates on ecommerce (both B2C and B2B), eprocurement, agile development, SEO/SEM, analytics, mobile, email, content and web marketing via my twitter feed @amjsutherland.